This English version is a reference translation of the Japanese Terms of Service. If there is any discrepancy between the Japanese and English versions, the Japanese version prevails. 日本語の原文を見る

Terms of Service

Date of enactment: November 1, 2023

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms is to set forth the conditions and procedures for use of the "Switch" service (the "Service") provided by Atlas Connect Inc. (the "Company"), the rights, obligations and responsibilities between the Company and Members, and other necessary matters.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows.

1. "Member" means a person who has entered into a usage agreement under these Terms and uses the service.
2. "Temporary Member" means a person who provides only part of their information and uses only part of the services.
3. "Paid Member" means a Member who pays usage fees and uses Paid Services.
4. "Member ID" means the ID entered and registered for identification of the Member.
5. "Password" means a combination of characters selected to confirm that the person is the same person as the holder of the Member ID.
6. "Service" means a service that records the content of telephone calls as text in real time and allows it to be reviewed, saved and shared, and includes the following services.
   • A service that records and searches the content of telephone calls as audio and text
   • A service that highlights important content such as dates, amounts and places, and extracts keywords
   • A service that allows the number of calls, content, duration, text messages, etc. with a specific counterpart to be viewed on a timeline
   • Integration services with Google Sheets, Google Drive, CRM, Zapier, etc.
7. "Paid Service" means a service provided for a fee among the services.
8. "Post" means information posted by a Member on the service (text, photos, videos, links, etc.).
9. "Payment" means paying through a prescribed payment method in order to use a Paid Service.
10. "Mobile Device" means a device to which an application can be downloaded (smartphone, tablet, etc.).
11. "Account Information" means the member number, external account information, device information, nickname, profile photo, friends list, etc.
12. "Application" means a program downloaded and installed through a Mobile Device in order to use the service.
13. "Switch Number" means a number issued at the time of membership registration and assigned for use of services such as voice recording and records.

Article 3 (Provision of Company Information, etc.)

The Company shall display the matters listed in the following items within the service.

• Trade name and name of the representative
• Address
• Telephone number
• Email address
• Business registration number
• Mail-order business registration number
• Personal Information Processing Policy
• Service Terms and Conditions

Article 4 (Amendment of the Terms of Use)

When amending these Terms, the Company shall determine the content of the amendment and the effective date and announce them within the service from 7 days before the effective date. However, in the case of an amendment unfavorable to Users, the Company shall announce it at least 30 days before the effective date.

Article 5 (Conclusion and Application of the Usage Agreement)

The usage agreement is formed when a person agrees to these Terms and the Personal Information Processing Policy, enters the prescribed information and applies, and the Company accepts the application. A person under 14 years of age requires the consent of a legal representative.

In the following cases, the Company may refuse acceptance.

• Where there is a history of account deletion
• Where false information has been entered
• Where the purpose is to violate laws and regulations
• Where any other ground for refusal of acceptance specified by the Company applies

Article 6 (Matters Not Provided For in These Terms)

Matters not provided for in these Terms shall be governed by the provisions of relevant laws and regulations.

Article 7 (Acquisition and Entrustment of Member Information)

This Article sets forth the conditions of entrustment to the Company concerning customer information collected by Members through the Service. Members are obligated to comply with relevant laws and regulations regarding the acquisition and use of customer information.

Chapter 2 Protection and Management of Personal Information

Article 8 (Provision of Personal Information)

Members must provide information such as an email address and mobile phone number in order to use the service and must complete the prescribed authentication procedure.

Article 9 (Protection and Use of Personal Information)

The Company protects Members' personal information in accordance with relevant laws and regulations. The protection and use of personal information are governed by relevant laws and regulations and the Company's Personal Information Processing Policy. However, the Company's Personal Information Processing Policy does not apply to linked services other than the services provided by the Company.

Article 10 (Management of Member ID and Password)

Members are responsible for managing their own account (Member ID and password) with the due care of a prudent manager. Members must not allow any third party to use their account information, and if they discover any leak or unauthorized use of their account information, they must immediately notify the Company.

Chapter 3 Obligations of the Parties to the Usage Agreement

Article 11 (Obligations of the Company)

The Company has the following obligations.

• The Company shall endeavor to establish a security system.
• The Company shall comply with the Personal Information Processing Policy.
• If a failure of facilities occurs, the Company shall endeavor to repair and restore them promptly.
• The Company shall appropriately display the details of Paid Services (content, fees, etc.).

Article 12 (Obligations of Members)

Members must not engage in the following acts.

1. Entering false information
2. Improper buying and selling of the service
3. Impersonating others
4. Stealing others' credit cards, bank accounts, etc.
5. Collecting others' personal information without authorization
6. Distributing gambling or obscene information
7. Unauthorized commercial, advertising or political activities
8. Unauthorized reproduction or commercial use of information; exploitation of bugs
9. Fraudulent acts
10. Infringement of intellectual property rights or portrait rights
11. Transmission of viruses, etc.
12. Modification of the application, hacking of servers, or leaking of source code
13. Other acts that violate laws and regulations

Chapter 4 Use of the Service and Restrictions on Use

Article 13 (Provision of the Service)

The Company shall make the service available immediately after completion of the usage agreement. The Company aims to provide the service 24 hours a day, every day of the year, but this does not apply where there are unavoidable reasons such as inspection of facilities.

Article 14 (Content of the Service)

The content of the services provided by the Company is as follows.

• Recording and search of the content of telephone calls in audio and text
• Highlighting of important content such as dates, amounts and places, and extraction of keywords
• Timeline view of the number of calls, content, duration, text messages, etc. with a specific counterpart
• Integration with external tools such as Google Sheets, Google Drive, CRM and Zapier

Article 15 (Change and Termination of the Service)

The Company may temporarily suspend the service during periodic inspections or when failures occur. If the Company discontinues the service entirely for business reasons, it shall announce this to Members at least 60 days in advance. Upon termination of the service, the Company shall refund the usage fees for the remaining Paid Services.

Article 16 (Management of Switch Accounts)

A Switch account may be used only by the account holder. Members may not allow others to use their accounts.

Article 17 (Provision of Information and Placement of Advertisements)

The Company may provide various information to Members by email, SMS, push notifications, etc. for the purpose of improving the service.

Article 18 (Restrictions on Members' Use of the Service)

If a Member violates obligations set forth in these Terms, the Company may take measures such as restricting use of the service or terminating the agreement.

Article 19 (Grounds and Procedures for Restriction Measures)

The Company shall determine restriction measures taking into account the nature, severity, frequency, etc. of the prohibited acts. When taking a restriction measure, the Company shall notify the Member in advance. However, in urgent cases, notice may be given after the fact.

Article 20 (Procedure for Objecting to Restriction Measures)

A Member may file an objection with the Company in writing within 14 days from the date of receiving notice of a restriction measure.

Chapter 5 Subscription Services and Cancellation of the Usage Agreement

Article 21 (Consent to Automatic Call Recording)

The Service records voice calls, converts them into text, and makes them viewable in the app. Recording data is automatically saved on the Member's device, and only the Member can access it. The Service does not include a service that sends a notification message to the other party.

Article 22 (Withdrawal of Offer, etc.)

A Member may withdraw the contract within 7 days from the date of the purchase contract or the date on which the service became available, whichever is later. However, withdrawal may be restricted for services that have already been used.

Article 23 (Refund of Erroneous Payments)

If any amount has been paid in error, the Company shall refund it. However, if the error is due to the Member's fault, the Member shall bear the actual costs required for the refund.

Chapter 6 Compensation for Damages, Disclaimers, etc.

Article 24 (Suspension of Use, Termination of Agreement, etc.)

Members may withdraw membership from the service at any time. For dormant accounts that have not used the service for one year, the Company may take measures to terminate the usage agreement and destroy personal information. In connection with caller ID spoofing, the Company may suspend use of the service (for up to 3 months).

Article 25 (Compensation for Damages)

If the Company or a Member violates these Terms and causes damage to the other party, it is liable to compensate for that damage.

Article 26 (Disclaimers of the Company)

The Company is not responsible for damage incurred by Members due to the following causes.

• Natural disasters and other force majeure
• Maintenance, inspection, replacement, etc. of facilities
• Damage caused by the Member's fault
• Damage relating to free services
• Damage caused by inaccuracy of transcribed text

The Company does not guarantee the accuracy of text converted by AI.

Article 27 (Notices to Members)

The Company gives notices to Members by methods such as email, in-app notifications and SMS.

Article 28 (Jurisdiction and Governing Law)

The interpretation and application of these Terms are governed by the laws of Japan. For disputes between the Company and Members, the court having jurisdiction over the location of the Company shall be the court of competent jurisdiction for the first instance.

Article 29 (Handling of Member Complaints and Dispute Resolution)

Disputes arising between the Company and Members shall be subject to mediation by a dispute mediation body.

Article 30 (Establishment of a User Protection Body)

The Company establishes and operates a user protection body and committee to protect Users' rights.

Article 31 (Protection of User Information and Measures to Maintain the Service)

User information is used only within the purposes and scope consented to. Members' personal details and call records are not disclosed to anyone other than the parties to the contract.

Date of enactment: November 1, 2023