This English version is a reference translation of the Japanese Privacy Policy. If there is any discrepancy between the Japanese and English versions, the Japanese version prevails. 日本語の原文を見る

Privacy Policy

1. What Is the Personal Information Processing Policy?

Atlas Connect Inc. (hereinafter the "Company"), with respect to "Switch" provided by the Company (hereinafter the "App") and the services relating to the App (hereinafter the "Service"), complies with the Telecommunications Business Act, the Act on the Protection of Personal Information, and other laws, regulations, guidelines, etc. relating to the Company's business, and handles personal information as follows.

2. Acquisition of Personal Information

Users may use the services provided by the Company through membership registration, and the Company acquires the minimum personal information necessary to provide the services.

Required information: information for performing the essential functions of the relevant service
Optional information: information additionally acquired to provide more specialized services
(Even if optional information is not entered, there is no restriction on the use of the services.)

(1) The methods of acquiring personal information are as follows.

When acquiring personal information, the Company always notifies users of that fact and obtains their consent in advance, and acquires personal information by the following methods.

• Where a user consents to the acquisition of personal information and directly enters the information during membership registration or in the course of using the service
• Where personal information is provided by partner services, organizations, etc.
• Where information is acquired in the course of consultations through the customer center via web pages, email, fax, telephone, etc., through participation in events, functions, etc. held online/offline, or, like device information, is automatically generated and acquired in the course of using PC web or mobile web/app while using the service

(2) The Company acquires the following personal information at the time of membership registration or in the course of using the service.

[Switch Service Account]

• Required items: email address, password, name, mobile phone number, service usage history, mobile carrier, mobile phone model
• Optional items: job information

[At Identity Verification]

• Required items: full name, gender, date of birth, mobile number, telecommunications carrier, domestic/foreign national information, encrypted user identification value (CI), duplicate registration verification information (DI)

[In the Case of Legal Representative Consent]

• Required items: legal representative information (full name, gender, date of birth, mobile number, telecommunications carrier, domestic/foreign national information, encrypted user identification value (CI), duplicate registration verification information (DI))

[When Using Paid Services / When Processing Refunds]

• Required items: for credit card payments, card number (partial), card company name, etc.

For some services, in order to provide various specialized functions, the Company may acquire additional personal information with the user's consent, in addition to the information commonly acquired for the "Company Account".

(3) The personal information acquired from users in the course of using the service is as follows.

• Information such as mobile application device information (carrier, OS, device ID, mobile phone model, device model name), IP address, cookies, date and time of visit, records of fraudulent use, service usage records, and location information may be automatically generated and acquired.
• In addition, the Company receives personal information from third parties through partnerships, integrations, etc. between services.

(4) The details, purposes of use, and periods for the items of personal information provided are as follows.

[Common] 1. Membership Registration and Management

• Email address, mobile phone number, password, login ID, full name, mobile carrier, mobile phone model
• [For users under 18 years of age] Name of the legal representative, mobile phone number of the legal representative
• Purpose: confirmation of intent to join as a member, identification and authentication through the provision of member services, maintenance and management of membership, prevention of fraudulent use of the service, when acquiring personal information of minors under 18 years of age

2. Identity Verification

• Encrypted user identification value (CI), duplicate enrollment verification information (DI)
• Purpose: confirmation of whether consent of the legal representative has been given

3. Service Provision

• Required items: email, mobile phone number, password, login ID, name, service usage records, access logs, payment records, text messages, the user's appointments, schedules, and transaction amounts processed and extracted from voice call recordings or text messages entrusted by the user, voice call recordings, text transcribing voice call recordings, saved contacts (contacts on the device)
• Optional items: occupation, company name, company phone number, job title at the company, department name at the company, credit card information
• Purpose:
  • Service provision, improvement of the speech recognition model necessary for service provision
  • Caller identification for incoming calls and display of names in the call history (For smooth caller identification and synchronization, contact data on the device is transmitted to and stored on the Company's secure servers, and will never be used for any purpose other than this purpose or arbitrarily provided to third parties.)
  • Provision of the AI answering (AI Receptionist) and call summary functions: AI answers incoming calls on behalf of the user, or analyzes call content and provides text conversion and summaries; the data processed in this process is used only temporarily and solely to achieve that purpose.

4. Retention and Use Period

The above information is used until membership withdrawal (account deletion); however, information for preventing fraudulent use is retained for 6 months after membership withdrawal and then deleted.

5. Marketing and Advertising Use (Third-Party Use)

• Optional items: email, mobile phone number, login ID, gender, date of birth, name, job title, occupation, service usage records
• Purpose: development of new services (products) and provision of customized services, delivery of event and advertising information, and provision of opportunities to participate
• Retention period: used until membership withdrawal; however, deleted immediately if the member requests deletion

3. Use of Personal Information

The Company uses users' personal information to provide and improve the services, develop new services, etc., and does not use users' personal information for purposes other than these, except where the user has given separate consent or where provided by laws and regulations.

• Member identification / confirmation of intent to register, identity / age verification, prevention of fraudulent use
• When acquiring personal information of children under 18 years of age, confirmation of whether the legal representative consents, and identity verification when the legal representative exercises their rights
• Registration of phone numbers between users and provision of the friend referral function
• Development of new services, provision of various services, handling of inquiries or complaints, sending of notices
• Delivery and shipping of content, etc. and settlement of fees when paid services are used
• Prevention of, and sanctions against, acts that interfere with the smooth operation of the service (including account theft and fraudulent use)
• Use for recommending customized content and for marketing based on demographic characteristics and estimation of users' interests, preferences, and tastes
• Processing of voice commands, improvement of speech recognition, provision of personalized services
• Provision of a function that uploads contact data stored on the device to the Company's servers, identifies the caller when a call is received, and displays the caller's name to the user
• Provision of incoming call handling using AI technology (AI answering) and text conversion and summary functions for call content
• Use for statistics on service usage history, access frequency, and service use, for building a service environment from a privacy protection perspective, and for service improvement

4. Entrustment of Personal Information

The Company does not provide users' personal information to third parties, except where the user has given separate consent or where provided by laws and regulations. However, the Company entrusts personal information so that external vendors perform part of the work necessary for providing the service. The Company also manages and supervises the entrusted vendors so that they comply with relevant laws and regulations.

1. Intercom

• Description of entrusted work: membership registration and customer consultation
• Items of personal information provided: name, mobile phone number, email address, mobile carrier, mobile phone model
• Period of use of personal information: until membership withdrawal from the service

2. Amazon Web Service

• Description of entrusted work: data storage
• Items of personal information entrusted: full name, mobile phone number, email address, telecommunications carrier, mobile phone model, payment history, card expiration date
• Period of use of personal information: until membership withdrawal from the service

3. Nexway Co., Ltd. (株式会社ネクスウェイ)

• Description of entrusted work: sending SMS authentication
• Items of personal information entrusted: mobile phone number
• Period of use of personal information: until membership withdrawal from the service

4. Click up

• Description of entrusted work: customer inquiry management
• Items of personal information provided: name, email, mobile phone number, mobile phone device information
• Period of use of personal information: until membership withdrawal from the service

5. Segment

• Description of entrusted work: user data analysis
• Items of personal information provided: email, mobile phone number, payment history
• Period of use of personal information: until membership withdrawal from the service

6. Atlas labs, Inc.

• Description of entrusted work: improvement of speech recognition service functions
• Items of personal information provided: voice call content, call content converted to text
• Period of use of personal information: audio is encrypted and retained permanently; other data until membership withdrawal from the service

7. Google LLC

• Description of entrusted work: user data analysis, automatic summarization and text analysis of call content via the AI answering and call summary functions
• Items of personal information provided: name, email address, mobile phone number, mobile carrier, mobile phone model, payment history, voice data and text conversion details
• Period of use of personal information: until membership withdrawal from the service

8. OpenAI, Inc.

• Description of entrusted work: automatic summarization and text analysis of call content via the AI answering function
• Items of personal information provided: (generated during calls) voice data and text conversion details
• Period of use of personal information: destroyed immediately after the purpose of service provision is achieved, or until the termination of the entrustment contract

9. Anthropic PBC

• Description of entrusted work: automatic summarization and text analysis of call content via the AI answering function
• Items of personal information provided: (generated during calls) voice data and text conversion details
• Period of use of personal information: destroyed immediately after the purpose of service provision is achieved, or until the termination of the entrustment contract

To provide the service, the Company entrusts the processing of personal information to overseas business operators as follows.

[Entrusted Vendors Receiving Overseas Transfers of Personal Information]

1. Amazon Web Service

• Purpose of entrustment: data storage
• Items of personal information transferred: name, mobile phone number, email address, mobile carrier, mobile phone model, payment history, card expiration date, saved contacts
• Countries of transfer: United States, Korea
• Date and time of transfer: at the time of signing up for the service
• Period of use of personal information: all data is deleted upon membership withdrawal from the service (however, audio is encrypted so that individuals cannot be identified and is retained permanently)
• Name of the recipient of personal information: General Agent Co., Ltd. (ジェネラルエージェント株式会社)
• Contact of the information management officer: 28, Saemunan-ro 5ga-gil, Jongno-gu, Seoul (ソウル市鍾路区セムンアンロ5街道28), 02-735-6888, AWS@generalagent.co.kr

2. OpenAI, Inc.

• Purpose of entrustment: automatic summarization and text analysis of call content via the AI answering function
• Items of personal information transferred: voice data and text conversion details
• Country of transfer: United States
• Date and time of transfer: when the AI answering or call summary function is used
• Period of use of personal information: destroyed immediately after the purpose of service provision is achieved, or until the termination of the entrustment contract
• Name of the recipient of personal information: OpenAI Privacy Team
• Contact of the information management officer: privacy@openai.com

3. Anthropic PBC

• Purpose of entrustment: automatic summarization and text analysis of call content via the AI answering function
• Items of personal information transferred: voice data and text conversion details
• Country of transfer: United States
• Date and time of transfer: when the AI answering or call summary function is used
• Period of use of personal information: destroyed immediately after the purpose of service provision is achieved, or until the termination of the entrustment contract
• Name of the recipient of personal information: Anthropic Privacy Team
• Contact of the information management officer: privacy@anthropic.com

4. Google LLC

• Purpose of entrustment: automatic summarization and text analysis of call content via the AI answering function, user data analysis
• Items of personal information transferred: full name, email address, mobile phone number, mobile carrier, mobile phone model, payment history, voice data and text conversion details
• Country of transfer: United States
• Date and time of transfer: at the time of signing up for the service and when the AI answering or call summary function is used
• Period of use of personal information: until membership withdrawal from the service
• Name of the recipient of personal information: Google LLC privacy team
• Contact of the information management officer: google-privacy@google.com

5. Intercom

• Purpose of entrustment: membership registration and customer consultation
• Items of personal information transferred: full name, mobile phone number, email address, mobile carrier, mobile phone model
• Country of transfer: United States
• Period of use of personal information: until membership withdrawal from the service
• Name of the recipient of personal information: Intercom compliance
• Contact of the information management officer: compliance@intercom.com

6. Segment

• Purpose of entrustment: user data analysis
• Items of personal information transferred: email address, mobile phone number, payment history
• Country of transfer: United States
• Period of use of personal information: until membership withdrawal from the service
• Name of the recipient of personal information: Segment Data Protection Officer
• Contact of the information management officer: privacy@segment.com / Segment.io, Inc. 100 California Street, Suite 700 San Francisco, CA 94111 USA

7. Click up

• Purpose of entrustment: customer inquiry management
• Items of personal information transferred: name, email address, mobile phone number, mobile phone device information
• Country of transfer: United States
• Period of use of personal information: until membership withdrawal from the service
• Name of the recipient of personal information: Privacy Agent ClickUp
• Contact of the information management officer: help@clickup.com / 363 Fifth Ave. Suite 300 San Diego, CA 92101

The following applies in common to all entrusted vendors.

• Transfer method: automatic synchronization
• Name of the recipient of personal information: LYU ROBIN SUKJOON
• Contact of the information management officer: (+82)70-8919-9000

5. Destruction of Personal Information

As a rule, the Company destroys users' personal information without delay once the retention period has elapsed.

However, where separate consent regarding the retention period of personal information has been obtained from the user, or where laws and regulations impose an obligation to retain information for a certain period, the Company securely retains the personal information for that period. Electronic files are securely deleted so that they cannot be recovered or reproduced, and other records, printed materials, documents, etc. are destroyed by shredding or incineration.

(1) The following information is retained for a maximum of 1 year from the date of membership withdrawal and then destroyed.

• The Company account and the email address for withdrawal notices are encrypted and retained in order to send notice emails and respond to CS inquiries
• Records of fraudulent use of the service

(2) Destruction of personal information

Personal information for which the purposes of acquisition and use have been achieved, such as upon membership withdrawal, termination of the service, or expiry of the retention period of personal information consented to by the user, is destroyed by a method that makes reproduction impossible. Information that laws and regulations require to be retained is also destroyed without delay by a method that makes reproduction impossible after the relevant period has elapsed.

6. Rights of Members and Legal Representatives and How to Exercise Them

Users (or their legal representatives, for users under 18 years of age) may view or modify their own personal information at any time, and may request the withdrawal of consent to acquisition and use, or the cancellation of registration. Specifically, if a user submits a request to the customer center in writing, by telephone, or by email, the Company will take action immediately.

Users may use the member information modification function or the membership withdrawal function through the settings in the service, and if a request is made through the customer center in writing, by telephone (03-4400-6453), or by email (team@getswitch.jp), the Company will take action without delay.

7. Installation, Operation, and Refusal of Devices That Automatically Acquire Personal Information

The Company installs and operates cookies to provide web-based services, and users may refuse them. Cookies are used to support faster and more convenient use of the website and to provide customized services.

However, if users refuse the installation of cookies, use of the web may become inconvenient and it may be difficult to use some services that require login.

8. Measures to Ensure the Security of Personal Information

The Company regards users' personal information as its most important value, does its utmost to manage it securely, and makes the following efforts in processing personal information.

1. Conducting regular self-audits: To ensure stability in the handling of personal information, self-audits are conducted regularly (once per quarter).
2. Minimization and training of staff handling personal information
3. Establishment and implementation of an internal management plan
4. Technical measures against hacking, etc.
5. Encryption of personal information
6. Retention of access records and prevention of forgery/alteration: Records of access to the personal information processing system are retained and managed for a minimum of 6 months.
7. Restriction of access to personal information
8. Use of locking devices for document security
9. Entry control for unauthorized persons

9. Personal Information Protection Officer and Contact Persons

• Officer: LYU ROBIN SUKJOON (Chief Information Protection Officer)
• Inquiries: team@getswitch.jp
• Customer center: 03-4400-6453

In addition, if personal information has been infringed and you need to report it or seek consultation, please contact the following organizations.

• Act on the Protection of Personal Information (個人情報保護法) Consultation Dial: 03-6457-9849
• Police consultation line: #9110

10. Scope of Application of the Personal Information Processing Policy

This personal information processing policy applies to "Switch", a service of the Company. Where personal information is acquired by other companies' services or websites linked from Switch, this personal information processing policy does not apply after the personal information has been provided with the user's consent.

11. Matters Concerning the Use of AI Services and Data Processing

1. The Company uses external AI technology to provide the "AI answering (AI Receptionist)" and "call summary" functions.
2. Users' personal information (personally identifiable information such as contacts and profiles) will never be provided or used for training AI models or for the independent purposes of external services.
3. Data transmitted to AI services is limited to "the voice and text data of the relevant call", which is processed strictly and restrictively, solely to achieve the original purpose of call summarization and information delivery for the user.
4. Through its contracts with entrusted vendors, the Company fundamentally blocks transmitted data from being used for AI model training (by using API mode, etc.), and takes all technical and administrative protective measures so that processed data is not used for any purpose other than the relevant purpose.
5. Users may decide at any time whether to use these functions through the settings in the app.

12. Obligation to Give Notice Before Revising the Policy on the Handling of Personal Information

If any content of this policy on the handling of personal information is added, deleted, or modified, the Company will give advance notice through its website at least 7 days before the revision. However, if a material change occurs to users' important rights or obligations, such as a change in the items of personal information acquired or the purpose of use, the Company will give notice at least 30 days in advance.

Announcement date: April 24, 2026
Effective date: May 25, 2026

The Company promises to treat users' information with care and to make its best efforts so that users can use the service with greater peace of mind.